Legal Owner: Garikimukku Madhi Mohan
Last Updated: 28-11-2025

At Ovis Rebel, we are committed to delivering premium-quality Italian Vega Pants and ensuring a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns

1.1 Wrong / Damaged / Defective Product

You may request a return or replacement if:

  • You receive a damaged or defective product
  • You receive an incorrect product, size, or quantity
  • The product received is significantly different from its description

Conditions:

  • Return request must be raised within 48 hours of delivery
  • Clear photos and/or videos of the product and packaging must be shared for verification
  • Damaged or defective products are verified within 3–5 business days
  • Replacement (if approved) is dispatched within 5–6 business days

⚠️ If a damaged or defective item is received, please contact us within 24 hours of delivery for faster resolution.

2. Non-Returnable Products

The following items are not eligible for return or refund, unless received damaged or incorrect:

  • Used, worn, or washed clothing
  • Products with missing or tampered tags/labels
  • Clearance or sale items
  • Free gifts or complimentary products

3. Return Process

To initiate a return request, contact us at:

📧 Email: info@ovisrebel.com
📞 Phone / WhatsApp: +91 93983 10615

Please provide:

  • Order ID
  • Photos/videos of the product
  • Reason for return

Verification Timeline: 24–48 hours
Reverse Pickup: Arranged where serviceable

Return Condition

Returned items must be:

  • In original packaging
  • Unused and unwashed
  • With all tags, labels, and accessories intact

4. Refund Policy

4.1 Refund Approval

Refunds are initiated only after:

  • Successful product verification
  • Quality check at our warehouse (3–5 business days)

4.2 Refund Method

Approved refunds are credited to the original payment method, including:

  • UPI
  • Debit/Credit Card
  • Net Banking
  • Wallets

⏳ Refund Timeline: 3–5 business days after approval

4.3 Cash on Delivery (COD) Orders

  • COD refunds are processed via UPI or Bank Transfer
  • Customers must share valid UPI ID or bank account details

5. Order Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed
  • Refunds for cancelled orders are processed within 3–5 business days

6. Exchange Policy

Direct product exchanges are not supported.
Customers may return the product (if eligible) and place a new order.

7. Missing Items in Order

If any item is missing:

  • Raise a claim within 24 hours of delivery
  • An unboxing video is mandatory as proof

Claims raised without an unboxing video may not be accepted.

8. Shipping Timeline

  • Orders are usually delivered within 4–6 business days across India
  • Delays due to courier partners or unforeseen circumstances are not refundable

9. Contact Information

For any return, refund, or order-related queries:

Ovis Rebel
Owned by: Garikimukku Madhi Mohan
📧 Email: info@ovisrebel.com
📞 Phone / WhatsApp: +91 93983 10615
🌐 Website: https://www.ovisrebel.com

10. Legal Disclaimer

Ovis Rebel reserves the right to update or modify this policy at any time without prior notice.
All disputes shall be subject to the exclusive jurisdiction of the courts of Telangana, India.